If the paper tears while removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. Please enter a Product Number to complete the request. Choose a different product series. Open the product cover, if it is not already open. The Power light blinks while the product receives the data.

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This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.

You must follow these solutions in the order presented to resolve desjet issue. Press the two latch handles on the rear access door toward each other, and then pull the door out to remove it. Do not touch the copper-colored electrical contacts or the ink nozzles.

Follow these steps to remove and reinstall the cartridges. Choose ‘Refresh’ to update the list.

Remove the rear access door. HP encountered an error while trying to scan your product. The following sections describe the most common combinations of blinking lights, followed by solutions for each combination.


The serial number provided does not match the previously selected product. Click the Play button to view an animation on how to replace the cartridges. Solutions Follow the solutions in the order presented to resolve the issue. Views Read Edit Yp history. We were unable to find any drivers for your product. Remove, inspect, and reseat the cartridges The cartridge might not have full electrical contact with the product.

HP Deskjet Printer User Guides | HP® Customer Support

Please use the product number and serial numbers of the new product to validate warranty status. On the duplexer, lift the lever on the back of the small paper ddeskjet to unhook the tray. How do I resolve this issue? It was targeted at mobile professionals. This was followed by the DeskJet Plus in Any warranty support needed would be completed by the reseller that sold the product.

HP Deskjet 6940 Printer User Guides

Any warranty support needed would be completed by the third party that sold the product. Remove the plastic tape.

It matches the product: Solutions Follow deskjett solutions in the order presented to resolve the issue. Select your desired files and a list of links will be sent by email.


Replace the cartridges Follow these steps to replace the cartridges in the product. Turn the printer off and on again Follow these steps to turn the product off and then on again.

Retrieved 22 October This process can take several minutes depending on the number of warranties being checked.

Blinking Lights on the HP Deskjet 6940, 6940dt, and 6943 Printer Series

This product was sold by a reseller. Not sure which drivers to choose? This product was designated to be returned to HP. This could take up to 3 minutes, depending on your computer and connection speed. Off or on, depending on network connection. Make sure that the carriage moves freely Follow these steps to make sure that the carriage can move freely.