Confirm the sensor is recognized by the Operating System. When I uncheck the ControlVault option in the DataProtection driver package, the driver is missing from device manager exclamation mark next to a Broadcom device. If the fingerprint sensor device has been recently replaced, calibration may be necessary. Notify me of follow-up comments by email. Dell has released new firmware, software and several different drivers for the fingerprint readers, whihc I have not had time to evaluate yet. Click Uninstall, and then OK. When I get a chance to evaluate the new drivers which will involve some image backups I will update this post.

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There was no warning, nothing.

Installed it at my Dell E — OK. So, thank you guys for your help!!! The second time I created a System Restore Checkpoint, finterprint rolling that back was sufficient.

Dell latitude e finger print reader | NotebookReview

After this I could see link to scan my finger prints. Try to find over the internet this one: Downloaded the driver and rebooted my laptop as it prompted. The OS image that I received with sacnner laptop did not have the updated drivers installed for this device and I had trouble in configuring finger print based login.


When Cingerprint opened bio-metric device settings in control panel, it was showing unavailable status as below.

Dell now have a Setup utility that combines all the downloads and installs them in the correct order. They replace the mainboard.

Getting fingerprint reader working on Dell laptop

scaner Going to clear SCD. At the end the fingerprint access to Windows works even though is rather slow still faster then typing password though. Vista and Windows 7: Notify me of follow-up comments by email. The tool clears the fingerprint templates and resets the sensor to its original state. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.

Going to stop Host Services.

Confirm the fingerprint sensor is recognized by the Operating System. Leave a Reply Cancel reply Your email address will not be published.

I also installed the controlvault, but did not have to reinstall windows restore points were disabled. I literally spent half a day trying to get this to work.

Dell Data Protection Access versions 2.

Guys, Is it possible to have ControlVault store passwords for other programs like VPN, Websites, etc and use the fingerprint to authenticate? The system must be restarted to activate new firmware. This too did not help as it installed the same version driver. You will need to download these three packages and install in this order:.


Add your fingerprints here and it should work.

Fingerprint Sensor Unavailable Errors – DDP|A | Wave Systems Corporation

I tried update driver option from Device management console devmgmt. Scaanner, for one, cannot get the fingerprint scanner working under Windows 10 on a Dell latitude E Supported biometric devices limited to one sensor only: Installation order is very important — use the following procedure, including reboots, or the software will not function properly: After a restart, my notebook plus BIOS is password protected.

If you have further questions on Windows, please do not hesitate to let us know. Sorry this didn’t help.